Loyalty & Referrals

Context: A merchant reported that on the Rivo Order Details page, partial payment breakdowns are not being displayed. Example given: Product Price: $20 Partial Payment Collected at Checkout: $3 Remaining Balance: $17 Shopify’s Order Page reflects this correctly as a partial payment with separate pricing. However, Rivo’s Order Details only shows the full $20 order total without any indication of the $3 already paid. Impact: Merchants relying on the Rivo Order Details page for tracking are missing key financial data. This impacts their ability to reconcile orders accurately within Rivo. Merchant Feedback: They highlighted that this makes order management more difficult and requested we support partial payment details on the Rivo Order Details page. Relevant screenshots were provided. Request: Add support for displaying partial payment breakdowns (initial payment + remaining balance) in the Order Details view, consistent with how Shopify displays it.

We’d love two key improvements to the referral system: Restrict referral access – Only allow customers who have made at least one purchase to share referral links. Fix new customer tracking – Count referred users as “new customers” as long as they’ve never placed an order, even if they signed up earlier. These changes would help us prevent abuse and run a more effective referral program.

As a merchant, I want to be able to rearrange the rewards section in the app. So that we can be able to place our most preferred rewards at the top or according to how we would like the rewards to be arranged.

Allowing customers to log in or register using their social media accounts

The ability to put products on special offer by giving double, triple, quadruple points either permanently or for a period

I want to exclude certain products from the rewards that the customers get through the Loyalty program