Send a custom reminder about points available
N
Nick Biddle
Please vote this! - This should be a basic feature.
www.sweetieshoppie.co.uk have thousands of customers with points but there's no reminder options to prompt them to spend some points.
Ana Rincon
Hi everyone 👋 While the Points Reminder notification is not currently available, we would love to share some alternative solutions you could use in the meantime:
1.- Points Expiry feature
Set up a dynamic expiration date for Loyalty points to increase engagement within the program. Send emails to members 30 and 3 days before points expire to create urgency and encourage point spending. More info: https://help.rivo.io/en/articles/6778445-points-expiry
2.- Create reminders from email marketing platforms
Connect Rivo with Klaviyo, Sendlane, Drip, or Mailchimp to integrate Loyalty data into emails, showcasing points balances and enabling personalized reminders. More info: https://help.rivo.io/en/collections/5627541-email-sending-platform-esp-integrations
Hope it helps!
Ana Rincon
Hi everyone 👋 While the Points Reminder notification is not currently available, we would love to share some alternative solutions you could use in the meantime:
1.- Points Expiry feature
Set up a dynamic expiration date for Loyalty points to increase engagement within the program. Send emails to members 30 and 3 days before points expire to create urgency and encourage point spending. More info: https://help.rivo.io/en/articles/6778445-points-expiry
2.- Create reminders from email marketing platforms
Connect Rivo with Klaviyo, Sendlane, Drip, or Mailchimp to integrate Loyalty data into emails, showcasing points balances and enabling personalized reminders. More info: https://help.rivo.io/en/collections/5627541-email-sending-platform-esp-integrations
Hope it helps!
A
Andrew Leary
Can't we do this using flows in Klaviyo?
Florencia Fernández
J
Jens Engel
I think that this will not help after 2 days. The goods have not yet arrived at the customer and have not yet been used.
I would like if you can determine when another reminder is sent. After 2 weeks and 2 months for example.
Stuart Chaney
Hi Nick Biddle - thank you for the feedback. We're always open to building anything that will drive engagement for programs.
Would you mind expanding on how you would like this to function?
Something like this?
- Customer earns points
- Send email notification instantly (as we already do)
- Wait 2 days and send another email if the customer has not spent their points?
Open to feedback or any insights from the Rivo community :)
Cheers
Stuart
C
Cyranda Barrett
Good idea