Pop-up email Customers show up as Not Subscribed in Shopify
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Snug Team
When Rivo/Tydal pop-up form is submitted with a valid email, a new customer entry is created in Shopify with the flag: TYDAL Popups ‑ Email Pop ups created this customer. However, they are classified as "Not Subscribed". Rivo Pop-up interface shows them as "subscribed". Anyone experiencing the same issue and has a solution? Obviously these customers are giving their marketing consent for emails by submitting an email pop-up form.
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James Morris
I am experiencing same thing. Have they come up with a fix yet?
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Olivier Arizzi
Same here
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Hester Spaans
Same problem...
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Landis McCallister
I am also having this problem and these missing people in my subscriber list could be possible sales.
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Jeroen Kuiper
Same problem, received message yesterday they are working on it No results yet
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Alexander Shaw
We're having the same issue, has anyone got a fix yet please?
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eleonora senese
Same problem, I asked for assistance but they've been working on it for a week
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Awais Khatab
Same, they said they are working on a fix, however, that was a couple days ago and I can see this issue is much older.
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Lars Gonser
We're having the same issue. As a result, these subscribers also do not participate in automatic email newsletters.
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Jackson & Young Ltd
We are having this same problem, has anyone managed to resolve it?
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