Exclude products
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Ana Rincon
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Hey everyone 👋 We are thrilled to share that this feature is live! You are now able to exclude products from the Points program by using their IDs.
We wrote this guide to help you get started: https://help.rivo.io/en/articles/6952156-excluding-products. If you have any questions or feedback, please don't hesitate to let us know
Ana Rincon
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Manon Fennis
I would like to exclude products from the product review email. For example gift cards. It feels weird to review a gift card.
Ana Rincon
Ana Rincon
Hi Doris Scott 👋 - Thanks so much for your feedback.
Regarding the request to exclude taxes from the points rewards, you should be able to update this in your Order Settings. Here's a guide for it: https://help.rivo.io/en/articles/6671191-updating-order-settings#h_7ca1f228ab - Kindly let me know if you have any questions!
Ana Rincon
Merged in a post:
Exclude products from earning points
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Bas van den Hurk
It would be great to be able to exclude certain products of the rewards program. Not for spending points but for earning points. On a regular basis we have offers that are valid for just one day, with 50% off. It would be nice if I could exclude these offers/ products from the rewards program. So to be short: exclude on product level, so no points are earned buying these products.
Products could be excluded individually or by collection.
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Anja Kahn
I agree. We want to sell gift cards, however it's not going to be possible to do that and run Rivo, as we'd be losing money on the gift card value. If this feature is being developed then it should be broad in that products/collections can be excluded, or only certain products /collections included - for example this holiday season we wanted to run double points on just holiday products, so now we are doing this but each time a holiday item sells we will need to manually go in and double the points. It would be great to setup the reward for just the holiday product collection.